App / Mobile
These terms set out the rules that apply when you access jili so and use your account — covering how we manage access, transactions, and your rights as a registered account holder. Read through each section so you know exactly where you stand before placing any activity through the platform.
By opening and using an account on jili so, you confirm that you have read, understood and agreed to these terms. They apply each time you log in, submit a transaction or interact with any part of the platform — whether that activity runs through Maya, Coins. ph, GCash or any other supported local payment channel available in your region. Access to jili so and the services described here depends on local law and is available only where local law and eligible regional rules permit. We do not represent that all features or account functions are available in every location, and nothing in these terms should be read as a guarantee of uninterrupted access. We may update these terms when our services change or when regulatory requirements call for it. When we do, the revised version replaces the previous one from the date it is posted. You can check the current version at any time from the link in your account dashboard. Continuing to use your account after an update means you accept the revised terms. If you have questions about a specific change, reach out to our support team before continuing — the contact paths are listed at the bottom of this page.
Transactions processed through Maya are subject to these terms and to Maya's own service conditions. Both sets of conditions apply at the point of transfer.
Coins. ph wallet activity on your account falls within the scope of this policy. Transaction records are visible in your account wallet history after each confirmed transfer.
Where GCash is available in your region, the same terms apply. Check your account dashboard for the payment options currently active on your account.
Availability of any account function — including payments, game access and withdrawal — depends on local law in your jurisdiction. We describe what we offer; local rules determine what you can use.
Not every activity on the platform falls under the same set of rules. This section draws the line between what these terms cover directly and what sits outside their scope — so you can tell at a glance whether a question about your account, a transaction or a third-party service falls here or somewhere else.
These terms apply fully to your login credentials, session activity and any action taken while authenticated. Account suspension, re-verification and access disputes are all handled under this policy.
Deposits and withdrawals processed through Maya, Coins. ph or GCash fall within scope. The record of each transaction is shown in your account wallet. Disputed amounts are reviewed under the process described in the rights section below.
Game content supplied by studios such as PG Soft, Pragmatic Play and CQ9 is governed by their own licensing and content terms. We make those titles available in the lobby; the underlying content rules belong to each studio.
Payment providers, mobile network operators and any external link you follow from our platform operate under their own terms. We are not responsible for third-party service conditions, outages or policy changes that occur outside the jili so platform.
You have concrete options when something on your account needs attention. Transaction records are available under the wallet history tab after every confirmed deposit or withdrawal — no need to contact support just to check a transfer amount. If a detail on your account profile needs updating, the edit path is inside account settings; follow the fields and verification steps shown there. Raising a question about a charge, a session record or a policy clause is straightforward: reach the support team through live chat or the email address listed on this page. We aim to respond with a clear answer, not a form reply. If you believe a record is inaccurate — a transaction amount, an account detail or a session log — submit the correction request through support with the relevant reference number visible in your wallet history. We will review it and confirm the outcome in writing.
Open the wallet history section in your account to see every confirmed transaction with its date, amount and payment channel — Maya, Coins. ph or GCash as applicable.
Account profile fields can be updated through settings. Some fields require re-verification; follow the steps shown in the form rather than submitting a support request first.
Contact our support team via live chat or email with your account reference and the specific clause or transaction in question. We handle policy queries the same way we handle account issues — directly.
If a terms update affects how you use your account and you want clarification before continuing, send the specific clause to support before your next login. We will explain what changed and why.
Policy questions deserve direct answers. Reach our team through any of the channels below — include your account reference number and the section of these terms you are asking about so we can respond without asking for the same details twice.
Open the chat window from any page on the platform while logged in. State your question and account reference at the start of the conversation for the fastest resolution.
Send your query to our support address listed in the account help section. Include the relevant transaction reference or policy clause number so our team can review it without a back-and-forth.
The current version of these terms, your transaction history and your account settings are all accessible after login. Check the dashboard first — many policy and record questions are answered there without needing to contact support.
These are the operational details behind how your account and data are handled under this policy — not abstract commitments, but the actual practices in place.
Account data you submit during registration and account use is held to operate the service. We do not share your personal details with third parties outside the payment and identity verification processes your account requires. Retention periods follow applicable local rules.
We use cookies to keep your session active and to remember account preferences. You can review and adjust cookie settings through your browser. Disabling certain cookies may affect how your account session behaves on the platform.
You are responsible for keeping your login credentials private. If you suspect unauthorized access, use the account recovery option shown on the login page and contact support immediately with your account reference. Do not share credentials through any channel.
To request a correction to stored account data or to ask how long a particular record is retained, contact support with your account ID and the specific data point in question. We will confirm the action taken in writing.
Below are the questions we hear most often about how these terms work, what they cover and what your options are when something needs attention.
The current version is always linked from your account dashboard after login. You can also reach it from the footer of any page on the site. We update the posted date whenever a revision goes live so you can tell at a glance whether the version has changed since you last read it.
Yes. Any deposit or withdrawal processed through Maya, Coins. ph or GCash on your account falls within the scope of these terms. The transaction record appears in your wallet history after each confirmed transfer. Maya and Coins. ph also have their own service conditions, and both sets apply at the point of transfer.
Open your wallet history to find the reference number of the transaction in question, then contact support through live chat or email with that reference. Our team reviews the record and confirms the outcome in writing. Do not raise a dispute with the payment provider before contacting us first.
Yes. Profile fields are editable through account settings. Some fields — particularly those linked to identity or payment — require re-verification before the change is saved. Follow the steps shown in the form; the verification requirement is displayed inline before you submit.
Access depends on local law and is available only where local law and eligible regional rules permit. We do not claim that all account features or payment options are available in every location. The options active on your account are shown in your dashboard after login.
When we revise these terms, the updated version is posted with a new effective date. Your account dashboard shows the current version. Continuing to use your account after a revision goes live means you accept the updated terms. If you want to review a change before continuing, contact support before your next login session.