App / Mobile
This policy explains what information jili so collects when you access the lobby, make a transaction through Maya or Coins. ph, or contact account support — and exactly what we do with it. Read through each section to understand your rights and the choices available to you.
When you open an account on jili so, we collect the details you provide during registration — your name, contact information and the credentials you set. Every time you log in, browse the game catalog, or initiate a wallet transaction through Maya or Coins. ph, our systems record session data tied to your account. This includes device type, connection details and the actions taken during that session. We use this data to maintain your account, process transactions and respond to support requests you raise through our contact channels. We do not sell your personal information to third parties. Where we share data with service providers — such as payment processors handling your Maya or Coins. ph transactions — those providers are bound by their own data-handling obligations and receive only what is needed to complete the service. Our data practices are designed to comply with applicable law in the regions where access is available. Availability of this service depends on local law and eligible regions. If local law in your area changes, your continued use of the platform is subject to the version of this policy in effect at that time. The current version of this policy is always accessible from your account dashboard after login.
Transaction records for deposits and withdrawals made through Maya are retained in your account history. You can review these under the wallet section after logging in.
Payments processed via Coins. ph generate a transaction reference visible in your account. We retain this reference for account reconciliation and support purposes.
Your login credentials are stored in encrypted form. We do not retain your password in plain text, and our support team cannot retrieve it — only reset it through the verified account flow.
Each session generates logs tied to your account ID. These logs help us identify unusual access patterns and protect your account from unauthorised entry.
Not every interaction connected to your jili so experience falls under this policy. Understanding the boundaries helps you know where to direct questions about your data and when a third-party provider's own terms apply instead. The four areas below draw clear lines between what we govern and what sits outside our direct control.
All data generated when you log in, browse the lobby or update your account profile is covered by this policy. This includes your registered details, login history and any changes made through account settings.
Transaction data initiated through supported payment channels — such as Maya or Coins. ph — is covered here on our side. The payment provider's own privacy terms govern how they handle data on their end.
Game content supplied by studios such as PG Soft, Pragmatic Play and CQ9 is delivered through their own systems. We do not collect gameplay data on their behalf; what they record is subject to their own policies.
Links or services that direct you outside jili so — including external help pages or payment platform portals — fall outside this policy. We encourage you to read the relevant privacy terms before sharing data with any external service.
You have real, actionable options when it comes to the data we hold about you. These are not abstract promises — each one has a path you can follow through your account or through our support contact. If you want to review what we hold, the starting point is your account dashboard, where your registered details and transaction history are visible after login. Corrections to inaccurate details — a misspelled name, an outdated contact number — can be submitted through the account settings section. For questions that go beyond self-service, our support channel accepts written requests, and we aim to respond through the same channel you used to reach us. If you want to ask about data retention, request that records be reviewed, or flag a concern about how your information was handled, put it in writing through the contact paths listed on this page.
Log in and open your account dashboard to see your registered information and transaction history. What is stored under your account ID is displayed there without needing to contact support.
Go to account settings to update contact information or flag a data error. For changes that require identity verification, follow the steps shown in the account settings flow.
Submit a written question through our support contact channel. Describe the specific record or concern so we can locate the relevant data and respond accurately.
If you believe data we hold is incorrect or should be reviewed, send a written request through the support paths below. We handle each request against the applicable rules for your eligible region.
If your question about personal data, account records or this policy is not answered by the sections above, use one of the contact paths below. Include your account reference and a clear description of the data concern so we can route your request to the right team without back-and-forth.
Open the live chat from the account dashboard. Describe your privacy concern in the first message and include your account email so the agent can locate your record.
Send a written request to our support email address listed in your account settings. Written requests create a trackable record, which is useful for data-related questions.
The help centre accessible after login contains guidance on account data, wallet records and how to submit a formal data inquiry. Check there first before raising a new request.
Our approach to data handling is built around the specific information flows that matter to your account — login security, wallet records, session logs and the contact details you register with us. Each area below describes what we do and where you can verify or act on it.
We use cookies to maintain your logged-in session and remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features display, but it does not prevent account access.
Access to your account requires your registered credentials. We apply encryption to stored passwords and flag unusual login attempts for review. If you notice access you did not authorise, use the account security section to update your credentials immediately.
We retain account and transaction records for as long as your account is active and for the period required under applicable law in your eligible region. When retention is no longer required, records are handled according to our deletion process.
When this policy is updated, the revised version replaces the previous one on this page. The current version is always accessible from your account dashboard after login. Continued use of the platform after an update constitutes acceptance of the revised terms.
These are the questions we receive most often about how personal data is handled, what your rights are and how to act on them. If your question is not covered here, reach out through the support paths listed above.
We collect the name, contact details and credentials you provide during account creation. Once active, your account also generates session logs and transaction records each time you log in or complete a wallet action through Maya or Coins. ph.
Yes. Your account dashboard displays your registered details and transaction history after login. For a broader data inquiry — covering logs or records not shown in the dashboard — submit a written request through our support contact channel.
Open account settings after login and update the relevant field. If the correction requires identity verification, the account settings page will show you the required steps. For issues you cannot resolve through settings, contact support in writing.
We share data only with service providers needed to operate your account — such as payment processors handling Maya or Coins. ph transactions. These providers receive only the data required for the specific service. We do not sell personal information.
Records are retained while your account is active and for any additional period required by applicable law in your eligible region. Retention periods depend on local law and the nature of the record. You can raise a retention question through our support channel.
Inactive accounts are subject to our retention schedule under applicable law. If you want to request a review of records held on an inactive account, submit a written request through the support contact paths listed on this page.