App / Mobile
These terms set out how jili so operates, what applies to your account, and what you can expect from us where access is permitted under local law. Availability depends on your region and applicable Philippines regulations.
Access to jili so and any activity on this platform — including account creation, deposits through Maya or Coins. ph, and participation in any game — is subject to the terms set out here and to the laws of the jurisdiction where you are located. We do not make legal certainty claims: eligibility is determined by local law, and it is your responsibility to verify that accessing this platform is permitted where you are. These terms apply each time you log in, browse the lobby, or initiate a transaction. They cover the relationship between you and jili so as a platform operator — not any third-party payment provider, studio, or external service linked through our pages. Studios such as PG Soft, Pragmatic Play and CQ9 supply game content only; they are not party to this policy. Where a conflict exists between these terms and any promotional material shown on the platform, the policy terms take precedence. The current version of this policy is the one shown here at the time of your visit. If you continue to use the platform after an update is posted, that constitutes acceptance of the revised terms. If you disagree with any provision, stop using the platform and contact support through the channels listed below.
Used as a local payment context, not a policy guarantor.
Wallet transactions are subject to the provider's own terms.
Deposits processed through GCash follow their separate user agreement.
GrabPay payment activity is governed by GrabPay's own policies.
Not every part of your experience on jili so falls under the same rule set. Use this breakdown to understand what this policy addresses directly, what it touches only partially, and where a separate set of rules applies.
Your login credentials, account registration and eligibility checks fall inside this policy. We set the conditions for account creation and suspension. Access remains subject to local law in your region — opening an account does not override any applicable restriction.
Deposits and withdrawals initiated through your account wallet — including those using Maya, Coins. ph or GCash — are covered here in terms of platform conduct. The payment provider's own terms govern the transfer itself and any processing decisions on their end.
The game lobby, studio titles from PG Soft, CQ9 and Pragmatic Play, and all page content we publish fall within our editorial and operational responsibility. Specific game mechanics, RTP data, and payout rules are governed by the individual game rules shown inside each title.
Links to external sites, payment processors, studios and support tools are outside the scope of this policy. We do not control those services and carry no responsibility for content or conduct beyond our own platform pages and account system.
You have specific, actionable rights in relation to your account and the data we hold. These are not abstract — each one maps to a step you can take directly. Your account history, transaction records and profile details are accessible after login, and you can request changes or raise a question at any point. If something on your account looks incorrect — a name, a transaction record, or a contact detail — you can raise a correction request through the support channel listed on this page. We aim to respond to correction requests and close them in a documented way. Any request you submit is logged on our side. Decisions that affect your account — such as a suspension or a restriction on access — can be queried through the same channel, and we will provide the reason where permitted by applicable policy.
Log in and open the account dashboard to see your transaction history, session records and current account status. The dashboard shows the live state of your account without needing to contact support first.
If your registered name, contact number or linked wallet detail (Maya, GCash) needs updating, submit the change through account settings or contact support with the corrected information and the reason for the update.
Any question about how this policy applies to your account — including eligibility, data handling or a transaction dispute — can be sent directly to our support team. Include your account reference so we can locate your records efficiently.
Account closure or data-retention queries can be submitted through the contact paths on this page. We process these against applicable policy and local legal requirements and will confirm the outcome in writing where the channel allows.
Policy questions, correction requests and account disputes are handled through the channels below. When you write in, include your account username and a clear description of the matter so we can match it to your records and respond without unnecessary back-and-forth.
Open the chat widget from any page on jili so to reach the support team directly. Use this path for time-sensitive account queries or when you need a reference number for your request.
For policy documents, correction requests and formal account queries, email is the documented route. Send your message with your account username in the subject line so the team can locate your file without delay.
The help section inside your logged-in account lists current contact options, policy links and a submission form for data and account-change requests. This is the starting point for most self-service policy actions.
We handle account data, session cookies and payment-linked records according to the practices described here. This section covers what we store, how long we keep it, and who to contact if you have a concern.
Account records — including login history, transaction data linked to Maya or Coins. ph, and correspondence with support — are retained as required by applicable policy and local law. The retention period shown in your account settings reflects the current standard.
We use session cookies to maintain your login state and to remember lobby preferences across visits. You can clear cookies through your browser settings at any time; doing so will log you out of any active session on the platform.
Your account is secured through the credentials you set at registration. We do not share login details with studios or payment providers. If you suspect unauthorized access, change your password immediately and contact support to flag the session for review.
To request data deletion, a correction to stored records, or a copy of the information we hold on your account, contact us through the email channel listed on this page. Include your account username and the specific data type you are asking about.
These questions cover the policy points that come up most often. If your question is not listed here, the support team can address it through the contact channels on this page.
Availability depends on local law and the eligible regions where access is permitted. If you are in the Philippines and local law allows access, this policy applies to your account and all activity on the platform from the moment you log in.
We retain login history, transaction records linked to your account wallet — including those processed through Maya, Coins. ph or GCash — and any correspondence submitted through our support channels. Retention periods follow applicable policy and are visible in your account settings after login.
Yes. Submit your request through the email support channel listed on this page. Include your account username and specify whether you are requesting a data copy, a correction, or a deletion. We log all requests and confirm the outcome through the same channel.
Each payment provider operates under its own user agreement. jili so covers the platform-side conduct — account handling, lobby access, wallet balance records — while Maya, GCash and Coins. ph each govern the transfer activity on their own services independently.
The version shown on this page at the time of your visit is the current version. Continuing to use the platform after an update is posted counts as acceptance of the revised terms. If you disagree with an update, stop using the platform and contact support to close your account.
Account decisions — suspensions, access restrictions, transaction disputes — can be queried through live chat or email support. Include your account reference and a description of the decision. We provide the reason for the outcome where applicable policy permits us to do so.